Frequently Asked Questions
Ordering and Payment
How do I place an order?
Simply browse our online store, select the items you wish to purchase, customize them as desired, and add them to your cart. Once you're ready, proceed to checkout where you can enter your shipping details and payment information to complete your order.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods as listed during checkout.
Can I change or cancel my order?
Once an order is placed, it begins processing immediately. If you need to make changes or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once production has started.
Shipping and Delivery
Where do you ship?
We offer worldwide shipping. Shipping rates and delivery times will vary based on your location and the shipping method selected at checkout.
How long will it take to receive my order?
Our processing time for personalized items typically takes 2-7 business days. Once shipped, delivery times vary by location:
- Domestic (USA): 3-5 business days
- International: 5-20 business days Note: Shipping times may be affected by factors beyond our control, such as customs processing times and local postal service delays.
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
Products and Customization
What types of products do you offer?
We offer a wide range of personalized gifts including apparel, accessories, home decor, and more. Browse our collections to find the perfect gift for any occasion.
Can I customize my order?
Yes! Most of our products can be customized with names, initials, special messages, and other details. Simply follow the customization options provided on the product page.
What if I made a mistake in my customization?
Please double-check your customization details before placing your order. If you notice a mistake after placing your order, contact our customer service team immediately. We will do our best to correct the issue if the order has not yet entered production.
Returns and Refunds
What is your return policy?
Due to the personalized nature of our products, we generally do not accept returns or exchanges unless the item is defective or damaged upon arrival. If you encounter an issue with your order, please contact our customer service team within 30 days of receiving your order, and we will assist you with a resolution.
What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact our customer service team with your order number and photos of the issue. We will work with you to resolve the problem as quickly as possible, including providing a replacement or a refund if necessary.
Other Questions
How can I contact customer service?
You can reach our customer service team via email at support@amazinggifts.com or by filling out the contact form on our Contact Us page. We strive to respond to all inquiries within 24-48 hours.
Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. Gift cards can be purchased on our website and are delivered via email to the recipient.
Can I sell your products in my store?
We offer wholesale opportunities for select products. If you are interested in carrying Amazing Gifts products in your store, please contact us for more information.
Do you offer bulk order discounts?
Yes, we offer discounts for bulk orders. Please contact our customer service team with your requirements, and we will provide you with a custom quote.